Industries · Retail and e-commerce
AI security for retail and e-commerce
Retail teams use AI to answer customers, write product content and ship features fast. PexLens keeps customer and payment data out of AI tools, governs AI use by staff and agencies, and blocks malicious packages in the JavaScript and Python your storefront runs on.
The challenge
What makes AI and software risk different in retail and e-commerce
Customer data in support workflows
Support teams paste orders, addresses and payment questions into AI tools to reply faster.
Agencies and seasonal staff
Marketing agencies and seasonal workers use AI and browser extensions on your systems.
Huge JavaScript dependency trees
Storefronts depend on thousands of npm packages, a favourite target for malicious publishers.
One platform
How PexLens secures retail and e-commerce
Three products share one policy engine, so a rule about data, AI services, extensions or packages applies on every device and in every session.
Protect AI interactionsPexLens TrustGate
- Redact customer personal data and card numbers before prompts leave the device
- Allow approved AI tools for support and marketing teams
- Block source code and secrets from reaching AI services
- Logs of AI usage by team and service
Secure the AI workspacePexLens Enterprise AI Browser
- Allow-list approved AI models and instances for staff and agencies
- Clipboard isolation for customer data
- Group policies to manage extensions
- AI usage dashboards with audited prompt history
Secure the AI supply chainPexLens Supplytrust
- Real-time allow or block for npm and PyPI package requests
- Continuous analysis of newly published versions
- Assess browser extensions used by staff
- Apply CVE and risk policies to every package version
Use cases
Where retail and e-commerce teams use PexLens
AI-assisted customer support
Agents use AI to draft replies, with customer details redacted.
Safe AI for marketing and agencies
External teams use approved AI under your rules.
Protecting the storefront build
Malicious npm packages are stopped before they reach developers or CI.
Peak-season readiness
Temporary staff are covered by policy from day one.
Compliance
Supports your compliance programme
| Framework or obligation | How PexLens helps |
|---|---|
| PCI DSS | Helps keep cardholder data out of AI prompts, with logs. |
| GDPR and India's DPDP Act | Reduces customer personal data exposure to external AI services. |
| SOC 2 and ISO 27001 | Evidence of controls over AI tools and open-source components. |
PexLens provides controls and evidence that support compliance. It does not by itself make an organisation compliant with any law or standard.
FAQ
Retail and e-commerce: common questions
Can support agents still use AI?
Yes. PexLens TrustGate redacts customer details and card numbers according to your policy, so agents can use approved AI tools safely.
Does PexLens cover npm?
Yes. PexLens Supplytrust evaluates npm package requests in real time and continuously analyses new versions.
Can agencies be covered?
Yes. Agency staff can work in the PexLens Enterprise AI Browser with your approved AI services and extension policies.
Can PexLens cover temporary staff during peak season?
Yes. Temporary staff can use the PexLens Enterprise AI Browser, which supports zero-touch deployment, so your AI and extension policies apply from their first day.
Does PexLens support PCI DSS?
PexLens helps keep cardholder data out of AI prompts with detection, redaction and logs. It supports your PCI DSS programme but is not a certification.
Other industries
PexLens across industries
See PexLens for retail and e-commerce
Talk to our team about your AI tools, browsers and software supply chain, and plan a pilot.